Jen has big thoughts on Customer Service and she is a friend of the worker. Jen was a waitress, cashier, someone who stuffed chocolates in a tin, a ticket taker, a barista and so many other things in life. This is back when you had to make eye contact, not mumble and not engage in small talk. There's a tale of an aggressive yogurt parfait, the joy of complaint letters and life lessons from the fastest cashier from 1988.

Direct download: ISF002.mp3
Category:podcasts -- posted at: 12:00pm PST

There isn't a hook. Jen talks into a microphone. By herself. It's stream of consciousness with a point. It's like this - Jen wants to talk to you so that you know who she is. Then we can go from there. It's an easy and free thing to do for thoughts that are too long to tweet and ideas that aren't quite yet stand-up or other things. It's your friend leaving you a REALLY LONG voicemail message - hopefully an enteraining one.

Direct download: ISF001.mp3
Category:podcasts -- posted at: 9:00am PST

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